Frequently Asked Questions

Can't find what you're looking for? Contact our support team.

Jump to: General Features Analytics Security Technical

General Questions

ShortyX is a free URL shortening service that transforms long, complex URLs into short, clean links that are easy to share. When someone clicks your shortened link, they are instantly redirected to the original destination URL while we track valuable analytics in the background.

Yes, absolutely free! ShortyX is supported by non-intrusive advertisements on public pages. This allows us to keep the core service — URL shortening, analytics, QR codes, and API access — completely free for all users.

No account needed! You can shorten URLs instantly without registration. However, creating a free account unlocks additional features like link management dashboard, detailed analytics, API access, bulk shortening, and link editing.

Features

Yes! You can create custom short codes (e.g., shortyx.com/my-brand) to make your links more recognizable and improve click-through rates. Custom codes must be 4-20 characters using letters, numbers, hyphens, and underscores.

Yes! Every shortened URL automatically gets a downloadable QR code in PNG format. Perfect for print marketing, business cards, flyers, and offline promotions. You can download the QR code directly from the result box.

Absolutely! For sensitive content, you can enable password protection. Users will be prompted to enter the correct password before being redirected to the target URL. You can also make links private (only accessible when logged in).

Yes! Registered users get a unique API key to programmatically shorten URLs, retrieve analytics, and manage links. Our RESTful API is well-documented and supports JSON responses. Perfect for integrating into your own applications.

Analytics & Tracking

We provide comprehensive analytics including:
  • Total & Unique Clicks — Track genuine engagement
  • Geographic Data — Country and city-level location tracking
  • Device & Browser — See what devices your audience uses
  • Referrer Sources — Know where your traffic comes from
  • Time-based Charts — Visualize click trends over days, weeks, or months

We use IP-based geolocation, which is approximately 95-98% accurate at the country level and 80-90% accurate at the city level. Location data may vary for users on VPNs or mobile networks.

Security & Privacy

Yes. We implement industry-standard security measures including HTTPS encryption, bcrypt password hashing, CSRF protection, and SQL injection prevention. Your data is stored securely and never sold to third parties.

If you find a shortened link that violates our Terms of Service, please report it through our Contact Page. Include the short URL and reason for reporting. We review reports within 24 hours and take appropriate action, including link removal and account suspension.

Technical Questions

Your shortened links do not expire by default. They remain active as long as our service is operational and the link complies with our Terms of Service. We may remove links that violate our policies or remain completely unused for an extended period.

Our redirection is near-instantaneous (typically under 100ms). We use optimized database queries and caching to ensure your audience doesn't experience any noticeable delay when clicking your shortened links.

Yes! Registered users can set separate deep link URLs for Android and iOS devices. When a user clicks your link on mobile, they are redirected to the appropriate app or app store based on their device platform.
Still Have Questions?

We're here to help! Reach out to our support team and we'll get back to you quickly.

Contact Support